Scheduled maintenance caused a temporary issue with logging in into Grafana Cloud stacks.

Incident Report for Grafana Cloud

Resolved

Due to scheduled maintenance (https://status.grafana.com/incidents/rz7nt6cs4prb) we hit an issue with some users being unable to log in into their Grafana Cloud stacks. The issue was affecting only users who:
- had no session already opened in the Grafana Cloud stack;
- or they were located close to Europe (geographically), but their stack is closer to US (or vice versa).
The issue was caused by an incorrect configuration introduced by the maintenance, which was fixed shortly after being discovered. Login is fully operational and stable now.

Posted Jun 03, 2025 - 08:00 UTC