Our engineering team has taken temporary measures to alleviate the impact on customers. We will continue to provide updates as more information becomes available.
Posted Mar 05, 2025 - 16:02 UTC
Update
Our engineering team is still investigating the root cause of the issue and has taken temporary measures to alleviate the impact on customers. We will continue to provide updates as more information becomes available.
Posted Mar 05, 2025 - 12:45 UTC
Identified
We are seeing this issue occur in multiple AWS regions. Our engineering team is currently engaged in remediating this issue.
Posted Feb 26, 2025 - 21:35 UTC
Update
We are continuing to monitor for further issues. The issue is scoped to AWS and is only significantly observed in the prod-us-east-0 and prod-eu-west-2 regions. We have also retroactively changed the title of this status to accurately reflect the scope.
Posted Feb 26, 2025 - 15:39 UTC
Update
Our Engineering team has identified that https://status.grafana.com/incidents/q6k82s6s7sj0 is related to this issue. At this moment we keep monitoring our services. We'll be providing further updates accordingly.
Posted Feb 24, 2025 - 22:22 UTC
Monitoring
Engineering has released a fix, and customers should no longer be experiencing this issue. We will continue to monitor for recurrence and provide updates accordingly.
Posted Feb 24, 2025 - 19:59 UTC
Identified
Engineering has identified the issue and is currently exploring remediation options. At this time, users may experience instances taking 15+ minutes to come off the "Grafana is Loading" page.
We will continue to provide updates as more information is shared.
Posted Feb 24, 2025 - 18:26 UTC
This incident affected: Grafana Cloud: Hosted Grafana (AWS Australia - prod-au-southeast-1, AWS Brazil - prod-sa-east-1, AWS Canada - prod-ca-east-0, AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-4, AWS India - prod-ap-south-1, AWS Japan - prod-ap-northeast-0, AWS Singapore - prod-ap-southeast-1, AWS Sweden - prod-eu-north-0, AWS US East - prod-us-east-0, AWS US East - prod-us-east-2, AWS US West - prod-us-west-0, Azure Netherlands - prod-eu-west-3, Azure US Central - us-central2, GCP Australia - prod-au-southeast-0, GCP Belgium - prod-eu-west-0, GCP Brazil - prod-sa-east-0, GCP India - prod-ap-south-0, GCP Singapore - prod-ap-southeast-0, GCP UK - prod-gb-south-0, GCP US Central - prod-us-central-0, GCP US Central - prod-us-central-3, GCP US Central - prod-us-central-4, GCP US East - prod-us-east-1, play.grafana.org).