Resolved
A fix has been implemented and dashboard view and error counts in the Dashboards and Folder list are updating as expected. Thank you for your patience while we worked to address this issue.
Posted Jul 20, 2026 - 10:15 UTC
Update
We are currently working on a fix related to this incident. There are no new updates to share at this time.
Posted Jul 20, 2026 - 08:17 UTC
Update
We continue to work on resolving the issue impacting dashboard view and error counts. There are no new updates to share at this time. Our next update will be provided within 24 hours.
Posted Jul 16, 2026 - 21:27 UTC
Update
We continue to work on resolving the issue impacting dashboard view and error counts. There are no new updates to share at this time. Our next update will be provided within 24 hours.
Posted Jul 16, 2026 - 13:34 UTC
Update
We continue to work on resolving this issue. We'll provide another update within the next 24 hours, or sooner if additional information becomes available.
Posted Jul 15, 2026 - 20:52 UTC
Update
We continue to work on resolving this issue. We'll provide another update within the next 24 hours, or sooner if additional information becomes available.
Posted Jul 15, 2026 - 12:05 UTC
Identified
We've identified the cause of the issue impacting dashboard view and error counts in the Dashboards and Folder list. Our team is currently working on implementing a fix and validating the solution. We will provide another update within the next 24 hours, or sooner if we have additional information to share.
Posted Jul 14, 2026 - 14:27 UTC
Investigating
This is related to https://status.grafana.com/incidents/rhrk2ck6ly0y which was resolved by mistake.
For some dashboards, the Views/Error counts in the Dashboards/Folder list renders as `-` and never updates, even after dashboards are viewed repeatedly. This is ultimately causing inaccurate or missing view counts.
We are continuing to investigate the underlying cause of this issue. At this time, the scope and impact remain unchanged, and we have no new information to share. We will provide another update as soon as more information becomes available.
Posted Jul 14, 2026 - 08:10 UTC
This incident affected: Grafana (AWS Australia - prod-ap-southeast-2, AWS Brazil - prod-sa-east-1, AWS Canada - prod-ca-east-0, AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-4, AWS India - prod-ap-south-1, AWS Japan - prod-ap-northeast-0, AWS UAE - prod-me-central-1, AWS Singapore - prod-ap-southeast-1, AWS Sweden - prod-eu-north-0, AWS US East - prod-us-east-0, AWS US East - prod-us-east-2, AWS US West - prod-us-west-0, AWS Australia - prod-au-southeast-1, AWS UK - prod-gb-south-1, AWS Ireland - prod-eu-west-6, Azure US Central - us-central2, AWS Switzerland - prod-eu-central-0, Azure Netherlands - prod-eu-west-3, GCP Australia - prod-au-southeast-0, GCP Belgium - prod-eu-west-0, GCP Brazil - prod-sa-east-0, GCP India - prod-ap-south-0, GCP Singapore - prod-ap-southeast-0, GCP UK - prod-gb-south-0, GCP US Central - prod-us-central-0, GCP US Central - prod-us-central-3, GCP US Central - prod-us-central-4, GCP US East - prod-us-east-1, play.grafana.org, Federal Cloud - AWS US Gov West).